Default Printer in Nitro Pro Keeps Reseting

[Nick at Edge 0]

Some details:

• Nitro Pro Version: 12.16.3.574
• Running Windows Server 2019 in a RDS environment [yes we have the required number of server licenses]

One of the users has an issue where their default printer WITHIN Nitro Pro keeps resetting. Seems like with each subsequent login, the printer that shows up first changes. The default printer in both the Modern Printer Settings and the Devices and Printers (within the Control Panel) shows the user's personal printer as the default printer correctly. "Allow Windows to Decided Default" is disabled both from the user's profile and enforced through a GPO setting.

Other apps report the default printer fine, it just seems to be an issue with Nitro Pro. I haven't cleared AppData or other settings yet, I figured I would check here before clearing all of their preferences.

 

[AllainU 0]

Hello @Nick at Edge,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 12 that is activated on your Windows Server 2019?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you.