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9/24 Upgrade email issue


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I received the upgrade email this morning.  I stepped through the upgrade from and it confirmed my free upgrade and applied the code.  However, the Complete Purchase button is grayed-out despite the entire form being filled in including my CC info for a FREE upgrade.  It does not indicate what or where there is any problem.  How do I complete the upgrade.

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  • Official Nitronaut
Allain Umailin

Hello @Jimsto2,

Thank you for reaching out to us through our Community Forums!

Upon checking your account, I can see you were able to upgrade to Nitro Pro 13.

Should you have further questions, please do not hesitate to reach-out again.


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