Zwief 1 Report post Posted January 19, 2017 Nitro sometimes freezes when I'm scrolling through a pdf. Is this a hardware issue? If I work with large pdf docs, what hardware requirements would eliminate this issue? Thank you. 1 Share this post Link to post Share on other sites
0 Kelvin V. 0 Report post Posted January 20, 2017 Hi Zwief, Thanks for posting to our Community forums! Please submit a ticket to our Support team here: https://www.gonitro.com/support/ticket Once received, our Support team will work with you on figuring out the cause of this issue. Cheers! Share this post Link to post Share on other sites
0 Hector Chaidez 0 Report post Posted April 7, 2017 Hi Support. I bought the software assurance cleverbridge # 102426145, serial (truncated # 234601-448347-******). I am looking for my free upgrade to version 11. My version 10 freezes all the time. It's a headache. I've submitted several tickets but your support ticket doesn't go through. I've attached a screen shot showing it just stays in this position but it does not go through. I tried calling and nothing. Please reach out to me. My email: workebox@yahoo.com. I really need this free upgrade. it's a pain to work with a program that freezes all the time. Share this post Link to post Share on other sites
0 Leslie V. 0 Report post Posted April 11, 2017 Hello Hector, I just saw this other post of yours regarding submitting a ticket. I have also sent you a response here: https://community.gonitro.com/topic/269-free-upgrade-with-software-assurance/ I'm sorry you couldn't submit a support ticket. Have you tried clearing the cache or using a different web browser? Share this post Link to post Share on other sites
0 KarlHungus53 3 Report post Posted April 27, 2017 We are having the same issue on Version 11. Running 64-bit Windows 10. Share this post Link to post Share on other sites
Nitro sometimes freezes when I'm scrolling through a pdf. Is this a hardware issue? If I work with large pdf docs, what hardware requirements would eliminate this issue?
Thank you.
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