Zwief Posted January 19, 2017 Report Share Posted January 19, 2017 Nitro sometimes freezes when I'm scrolling through a pdf. Is this a hardware issue? If I work with large pdf docs, what hardware requirements would eliminate this issue? Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted January 20, 2017 Official Nitronaut Report Share Posted January 20, 2017 Hi Zwief, Thanks for posting to our Community forums! Please submit a ticket to our Support team here: https://www.gonitro.com/support/ticket Once received, our Support team will work with you on figuring out the cause of this issue. Cheers! Link to comment Share on other sites More sharing options...
Hector Chaidez Posted April 7, 2017 Report Share Posted April 7, 2017 Hi Support. I bought the software assurance cleverbridge # 102426145, serial (truncated # 234601-448347-******). I am looking for my free upgrade to version 11. My version 10 freezes all the time. It's a headache. I've submitted several tickets but your support ticket doesn't go through. I've attached a screen shot showing it just stays in this position but it does not go through. I tried calling and nothing. Please reach out to me. My email: workebox@yahoo.com. I really need this free upgrade. it's a pain to work with a program that freezes all the time. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie Villarin Posted April 11, 2017 Official Nitronaut Report Share Posted April 11, 2017 Hello Hector, I just saw this other post of yours regarding submitting a ticket. I have also sent you a response here: https://community.gonitro.com/topic/269-free-upgrade-with-software-assurance/ I'm sorry you couldn't submit a support ticket. Have you tried clearing the cache or using a different web browser? Link to comment Share on other sites More sharing options...
Andrew DeMaio Posted April 27, 2017 Report Share Posted April 27, 2017 We are having the same issue on Version 11. Running 64-bit Windows 10. Link to comment Share on other sites More sharing options...
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