Zwief 1 Report post Posted January 19, 2017 Nitro sometimes freezes when I'm scrolling through a pdf. Is this a hardware issue? If I work with large pdf docs, what hardware requirements would eliminate this issue? Thank you. 1 Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted January 20, 2017 Hi Zwief, Thanks for posting to our Community forums! Please submit a ticket to our Support team here: https://www.gonitro.com/support/ticket Once received, our Support team will work with you on figuring out the cause of this issue. Cheers! Share this post Link to post Share on other sites
Hector Chaidez 0 Report post Posted April 7, 2017 Hi Support. I bought the software assurance cleverbridge # 102426145, serial (truncated # 234601-448347-******). I am looking for my free upgrade to version 11. My version 10 freezes all the time. It's a headache. I've submitted several tickets but your support ticket doesn't go through. I've attached a screen shot showing it just stays in this position but it does not go through. I tried calling and nothing. Please reach out to me. My email: workebox@yahoo.com. I really need this free upgrade. it's a pain to work with a program that freezes all the time. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted April 11, 2017 Hello Hector, I just saw this other post of yours regarding submitting a ticket. I have also sent you a response here: https://community.gonitro.com/topic/269-free-upgrade-with-software-assurance/ I'm sorry you couldn't submit a support ticket. Have you tried clearing the cache or using a different web browser? Share this post Link to post Share on other sites
KarlHungus53 3 Report post Posted April 27, 2017 We are having the same issue on Version 11. Running 64-bit Windows 10. Share this post Link to post Share on other sites
