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Re-activation of NP v8


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I de-activated v8 on a users laptop that was at the end of its life. I then tried to re-activate v8 on the users' new laptop. The error message said the license key was already in use. I checked the key in the license portal and it said it was de-activated! What can I do next? Any advice/assistance gratefully received

Key in question is 234600-xxxxxx-xxxxxx

Edited by AllainU
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Allain Umailin

Hello @JoolsT,

Thank you for reaching out to us through our Community Forums!

I have inspected your Nitro Pro 8 and found out that this is already deactivated on our end as it went to a version upgrade to Nitro Pro 9 last 10/11/2013, then was upgraded to Nitro Pro 10 last 3/5/2016. 

When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version.

I highly recommend that you reach-out to the person who purchased the program or request from your local IT team an installation / activation of a Nitro Pro 10 to replace your current program.

Should you have further questions, please do not hesitate to reach-out again.

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