Missing fonts

[lbedard]

Hi,

It seem to be a recurring issue, but there is no public answer. Some of my fonts are missing, we are using a web interface that generate PDF (invoices). The font use is Courier-Bold. I have no issue opening the PDF, but when I change something,  Nitro use CourierNewPS-BoldMT. When saved and open again, the font from Nitro is missing and the text that I added/changed is missing too. I tried to save in PDF/A, but the font does not appear. I do make the embedded font work?

Thanks!

Luc

 

[lbedard]

I am using Nitro Pro 12.16.3.574 on Windows 10. I tried on a Windows 7 with the same result

[Allain Umailin]

Hello @lbedard,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-A sample files (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[lbedard]

Hi AllainU!

It seem to be working fine now. I've reinstall Nitro (for the third time) and now the fonts are embedded correctly.

Thanks!