Mark Englehart Posted September 26, 2019 Report Share Posted September 26, 2019 I installed NitroPro 12 about a month ago, and have had a Nitro Account for about the same time. Two days ago I obtained a Nitro Productivity Suite - Upgrade, but have not figured out how to activate it. The activation instructions e-mailed with the upgrade have not worked for me, e.g., I don't get any option to "Activate." Also, when I entered my serial number for the upgrade on the contact form for Support, I got an error message to enter a valid serial number. What do I need to do to activate this upgrade? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 27, 2019 Official Nitronaut Report Share Posted September 27, 2019 Hello Mark, Thanks for reaching out to us! Please uninstall Nitro Pro and get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope that helps! Link to comment Share on other sites More sharing options...
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