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Activation of upgrade

Mark Englehart

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Mark Englehart

I installed NitroPro 12 about a month ago, and have had a Nitro Account for about the same time.  Two days ago I obtained a Nitro Productivity Suite - Upgrade, but have not figured out how to activate it.  The activation instructions e-mailed with the upgrade have not worked for me, e.g., I don't get any option to "Activate."  Also, when I entered my serial number for the upgrade on the contact form for Support, I got an error message to enter a valid serial number.  What do I need to do to activate this upgrade?

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  • Official Nitronaut

Hello Mark,

Thanks for reaching out to us!

Please uninstall Nitro Pro and get the correct version 13 installers from this page: 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope that helps!

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