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Where to find licenses on your website

Fred Wilhelm

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I just created a ticket for problems with my VIP and my license.

Where can I find all license I have and which is covered by VIP?

I renewed VIP on 11 June 2019 yet today I got an email telling me my VIP expired.

I also have not gotten my Nitro 13 download link or license.

And for some reason it takes weeks to get a response for new tickets even thou I have VIP.

Ticket is 00209704 .


Thanks in advance


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  • Official Nitronaut
Allain Umailin

Hello @Grenpara,

Thank you for reaching out to us through our Community Forums!

After checking the support ticket, I can see our Global Manager already replied to this case.

For better case handling, kindly respond to the email message that was sent to you through the support case.


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