KenW Posted September 27, 2019 Report Share Posted September 27, 2019 I had to move to a new computer with Windows 10 and have Nitro-Pro 10 deactivated through the web page and it shows I have 0 activations. I downloaded a trial copy of Nitro Pro and hit the activation and pasted the serial number into the window and it replies that the serial number does not exist. Now I am stuck. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 27, 2019 Official Nitronaut Report Share Posted September 27, 2019 Hello @KenW, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 10? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
KenW Posted September 30, 2019 Author Report Share Posted September 30, 2019 Hi AllainU, I responded to your post above. Just checking if you received my information. Thank you, Link to comment Share on other sites More sharing options...
KenW Posted October 4, 2019 Author Report Share Posted October 4, 2019 I just wanted to come back and close this loop in saying that AllainU took care of my issue and I am up and running again. Thank you for your support AllainU! Link to comment Share on other sites More sharing options...
smythd Posted October 6, 2019 Report Share Posted October 6, 2019 (edited) Same issue and very frustrating. david john Smyth Oct 5, 23:58 CDT This is a follow-up to your previous request #213xxxx "had to buy a second Nitropr..." Hi, I have been a happy user of Nitro Pro for a number of years now. I have recently bought a new laptop and have followed all of the prescribed deactivation and activation procedures for moving my existing Nitro Pro package from my old laptop to my new one. However I have tried unsuccessfully to get past the activation of my current licence number on there new laptop. It's proven very frustrating. Can you offer my advice or give me a new licence number to activate the program on my new laptop? Edited October 8, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 8, 2019 Official Nitronaut Report Share Posted October 8, 2019 Hello @smythd, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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