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Nitro Pro 13 Crashing


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Received my serial number today. Downloaded, installed and activated with no problem. Then tried to open a PDF created with Nitro 12 and the program crashed. Now whenever I start the new version of Nitro or attempt to open any PDF file, the original file I opened which caused the first crash appears on screen with a dialog box over it stating "Nitro Pro opened some files that were not properly saved to appropriate DMS server." When I click OK in the dialog box the file disappears the the crash report dialog appears immediately. If I leave the reopen Nitro box checked it will do this over and over again in an endless loop. I have rebooted with no effect on this problem. Running Windows 10 Pro. I cannot stop it from opening the first file and crashing. This first file was a PDF of a paid bill with a review stamp "Paid" placed on it with Nitro 12. It has text and graphics.

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Allain Umailin

Hello @FLT,

Thank you for reaching out to us through our Community Forums and my apologies for this inconvenience.

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you.

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