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Reactivation in a reset computer


Question1234
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Hi. My computer's hard drive broke and was replaced. I downloaded Nitro's free trial and I can't activate it using my serial number (received when purchased in May 2018).  Please advise.  Thanks

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18 minutes ago, Question1234 said:

Hi. My computer's hard drive broke and was replaced. I downloaded Nitro's free trial and I can't activate it using my serial number (received when purchased in May 2018).  Please advise.  Thanks

The message given is "The serial number given does not exist". The serial number however does exist as I was able to follow the "deactivate" procedure.

 

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  • Official Nitronaut
Allain Umailin

Hello @Question1234,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Question1234,

Thank you for sending that private message with the serial number and a screenshot of the error message.

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11 using these offline link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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