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De-activate license

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I un-installed the software without de-activating my license. To rectify, I thought I could just re-install the software, enter my original key and then attempt to de-activate. That gave me the error "-20:Error - Invalid license number, The serial number does not exist". I have mailed this to customer support (Kelvin Villarin), but I have not heard back. I need to de-activate the license key in order to have a re-fund processed. 

How do I ensure that the license has been de-activated?



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Hello @Chet2006,

Thank you for reaching out to us through our Community Forums!

I have checked your account and I can see my colleague Kelvin already responded to your email.

For better case handling, kindly respond to the same support thread if you have further questions.


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