Chet2006 0 Report post Posted September 28, 2019 Hello, I un-installed the software without de-activating my license. To rectify, I thought I could just re-install the software, enter my original key and then attempt to de-activate. That gave me the error "-20:Error - Invalid license number, The serial number does not exist". I have mailed this to customer support (Kelvin Villarin), but I have not heard back. I need to de-activate the license key in order to have a re-fund processed. How do I ensure that the license has been de-activated? Thanks Chet Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted September 30, 2019 Hello @Chet2006, Thank you for reaching out to us through our Community Forums! I have checked your account and I can see my colleague Kelvin already responded to your email. For better case handling, kindly respond to the same support thread if you have further questions. Cheers! Quote Share this post Link to post Share on other sites
