C. Lindblom 0 Report post Posted September 29, 2019 (edited) I am a customer of yours having v12. I would now like to upgrade to v13. However, I do not understand what the pricing is and where to upgrade? If I go to this link https://www.gonitro.com/support/upgrade and enter my serial it will not work. Please advice on what to do next. PS. I am now running the trial mode for v13. Edited September 29, 2019 by C. Lindblom Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted September 30, 2019 Hello @C. Lindblom, Thanks for reaching out to us! I have made the necessary changes. Please try upgrading again and let me know how that goes. Cheers! Share this post Link to post Share on other sites
C. Lindblom 0 Report post Posted September 30, 2019 Great. Thank you. So does this upgrade give me all updates of the new v13 until it becomes v14? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted September 30, 2019 Hello @C. Lindblom, Yes, all updates/builds to the same version (version 13) Cheers! Share this post Link to post Share on other sites
UH1 0 Report post Posted October 9, 2019 Same problem at me: " We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 10, 2019 Hello @UH1, I can see that you already have an existing support ticket. We will be in touch through that case. Cheers! Share this post Link to post Share on other sites
UH1 0 Report post Posted October 14, 2019 Hi, you can close all tickets. I will use the V12 till it's ok for me, after i will choose another Software. The customer support for single users is more or less zero, that's not need for me. Regards, U. Hartung Share this post Link to post Share on other sites
