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C. Lindblom

Problems to understand how upgrade från 12 to 13?

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C. Lindblom

I am a customer of yours having v12. I would now like to upgrade to v13. However, I do not understand what the pricing is and where to upgrade? 

If I go to this link https://www.gonitro.com/support/upgrade and enter my serial it will not work. Please advice on what to do next.

PS. I am now running the trial mode for v13.

Edited by C. Lindblom

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Leslie V.

Hello @C. Lindblom,

Thanks for reaching out to us!

I have made the necessary changes. Please try upgrading again and let me know how that goes.

Cheers!

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C. Lindblom

Great. Thank you. So does this upgrade give me all updates of the new v13 until it  becomes v14?

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Leslie V.

Hello @C. Lindblom,

Yes, all updates/builds to the same version (version 13)

Cheers!

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UH1

Same problem at me:

" We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

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Leslie V.

Hello @UH1,

I can see that you already have an existing support ticket.
We will be in touch through that case.

Cheers!

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UH1

Hi, you can close all tickets. I will use the V12 till it's ok for me, after i will choose another Software.

The customer support for single users is more or less zero, that's not need for me.

Regards, U. Hartung

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