Can't Activate Reinstalled Nitro Pro

[dunneg]

Account shows two activations available for Nitro Pro 11. Reinstalled Nitro Pro on new computer. Activation code error: "code does not exist".

[Leslie V]

Hello @dunneg,

Thanks for reaching out to us! I am happy to assist you.

Please uninstall the older version from your computer and install Nitro Pro 13. You can get the correct version 13 installers from this page: 
https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

Please let me know how that goes.

[dunneg]

Didn't work with reinstall of Nitro 13. "The serial number entered does not exist".  Think I have to reinstall Nitro 11, but isn't available on site anymore.

[Leslie V]

Hello @dunneg,

Please go to this page for the Nitro Pro 11 installers:

https://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001632

Hope that helps!

[dunneg]

Didn't help. Link takes me to the "How can we Help" page, but there's nothing that allows me to access Nitro 11 download, possibly because it's been discontinued? I would upgrade to Nitro 12, but don't want to pay an additional $79.