dunneg Posted September 29, 2019 Report Share Posted September 29, 2019 Account shows two activations available for Nitro Pro 11. Reinstalled Nitro Pro on new computer. Activation code error: "code does not exist". Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 30, 2019 Official Nitronaut Report Share Posted September 30, 2019 Hello @dunneg, Thanks for reaching out to us! I am happy to assist you. Please uninstall the older version from your computer and install Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial. Please let me know how that goes. Link to comment Share on other sites More sharing options...
dunneg Posted September 30, 2019 Author Report Share Posted September 30, 2019 Didn't work with reinstall of Nitro 13. "The serial number entered does not exist". Think I have to reinstall Nitro 11, but isn't available on site anymore. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 30, 2019 Official Nitronaut Report Share Posted September 30, 2019 Hello @dunneg, Please go to this page for the Nitro Pro 11 installers: https://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001632 Hope that helps! Link to comment Share on other sites More sharing options...
dunneg Posted September 30, 2019 Author Report Share Posted September 30, 2019 Didn't help. Link takes me to the "How can we Help" page, but there's nothing that allows me to access Nitro 11 download, possibly because it's been discontinued? I would upgrade to Nitro 12, but don't want to pay an additional $79. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now