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Missing request signature

Imre Snippert

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We are missing the Request signature under our version (13) of Nitro Pro. Our version only allows us to email as attachment.

Also i cannot log in as stated in the e-mail when in got the serial number. In the e-mail was stated that I should log in in the right upper corner of my screen in the nitro pro screen. I have nog option to log in there.

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  • Official Nitronaut
Allain Umailin

Hello @Imre,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-Do you have the following shortcuts under Help tab?:


Thank you very much in advance and I am looking forward to hearing back from you. 

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