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Nitro Pro 12 UTAX Printing Problem


RichT
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Hi - i'm having a 'printer driver' issue since upgrading to Nitro Pro 12

We have UTAX5006ci printers that uses PCL drivers. The current version is KXDriver7.5.0807 and the default driver type is 'PCL XL'. All other applications can print ok to the printer and i can print to other devices no problem. Also the file does print in other pdf applications!!

I have Nitro Pro Enterprise 12.16.3.574

I have seen a few posts like this one and tried suggested alternative drivers but to no avail.

Hoping you can assist. Thanks.

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  • Official Nitronaut
Allain Umailin

Hello @RichT,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!

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