J Pineau Posted September 30, 2019 Report Share Posted September 30, 2019 Last Friday we upgraded a user's computer that had Nitro Pro v8 on it from Windows 7 to Windows 10. This morning when she tried to open Nitro Pro nothing would happen. We tried repairing it - still nothing. I then uninstalled it and tried re-installing but the Next button on the installation screen would not highlight to be able to continue. We then uninstalled it and downloaded a trial copy from your web site. However, we I try to activate the product with our existing serial number it states the serial number is invalid, but I can go to you site and find the serial number which says we have two activations for version 8 available. I believe the trial download is v126.96.36.199. What do we need to do to get this user back to using the full product? Link to comment Share on other sites More sharing options...
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