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Steve Ridge

Nitro Pro v7 activation issues

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Steve Ridge

Hi,

I'm having trouble activating my license. I've recently changed Pcs, read your instructions and got to your activation page, clicked the deactivate button, which then tells me I don't have anything to deactivate!

My serial number is ***.

Thanks

Steve

Edited by Leslie V.
Confidential information edited

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Leslie V.

Hello @Steve Ridge,

Please uninstall completely, and then reinstall.

You can then reuse your Nitro Pro 7 key. I checked and it is ready for use.

Cheers

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Steve Ridge

Hi Leslie V,

Uninstalled Nitro from my new Pc, reinstalled and it tells me serial number does not exist.

Exasperated.

Thanks

 

Steve 

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Steve Ridge

Hi  Leslie V

I have managed to install Nitro pro after having to delete and reinstall my printer, to find I have another 14 day trial?

All I wanted to do was reinstall a product I have already paid for onto a new Pc - how hard can it be?

Many thanks

Steve

 

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Steve Ridge

Hi 

I have recently come back from holiday and my 14 day trial has elapsed again and I still cant activate my original licence, this is now becoming an issue 

as I now need to use another party to send pdfs, can you please look into this as a matter of urgency. Whenever I type in my serial number it comes up

with 'you may only deactivate 0 devices' ?

I have looked at my old pc and removed anything I can find with Nitro.

Many thanks

Steve

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Leslie V.

Hello Steve,

Unfortunately, we no longer support Nitro Pro 7. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

We cannot investigate activation issues or apply fixes to this version.

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try
It will run as a full-featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader.
You can learn all about some of the features here: https://www.gonitro.com/resources/videos

Cheers!
 

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Steve Ridge

Hello Leslie

Well thank you for all your help in this matter, especially as you said a couple weeks ago that my key was fine and that you had personally checked it and it

was ready for use.

I'll need to save up for a while but I can't wait to try your latest version.

Once again thank you for your overwhelming support.

Cheers!

 

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