Nitro 12 : Cannot Covert from anything since Nitro 13 uninstall

[Franck B. 0]

Hi, since i have tried nitro 13 and uninstall it, I cannot convert any document to pdf with nitro 12 anymore, it works perfectly with pdfcreator. I have of course unistall and reinstall it but witout any succes, in the printer queue, it says "sent to printer" but nothing happened then, all documents remain there.

Franck

[Leslie V. 0]

Hello @Franck B.,

Thanks for reaching out to us!

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671

When your system is back up, close all of your open applications and install Nitro Pro 12.16.3.574 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps!
 

[Franck B. 0]

Thank you Leslie, that solved my problem.

 

Franck