Nitro Pro 11 Crashing

[Tim Graham]

Having issues with 2 different users. Nitro Pro will just crash periodically while they are making redactions, it sometimes happens when they try to save. (they get an error saying Contact Nitro Support Error Code 0x400D003B Or it will just crash while they are making changes and no errors come up . I can find the crash in the event viewer but it really does not tell me too much.

Log Name:      Application
Source:        Application Hang
Date:          9/22/2019 8:36:44 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
The program NitroPDF.exe version 11.0.8.470 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: e84
 Start Time: 01d571a696d8a4b2
 Termination Time: 62
 Application Path: C:\Program Files\Nitro\Pro 11\NitroPDF.exe
 Report Id: c2baf114-62a6-4d7b-88a6-92522050d166
 Faulting package full name: 
 Faulting package-relative application ID: 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-09-23T00:36:44.028619200Z" />
    <EventRecordID>16352</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>NitroPDF.exe</Data>
    <Data>11.0.8.470</Data>
    <Data>e84</Data>
    <Data>01d571a696d8a4b2</Data>
    <Data>62</Data>
    <Data>C:\Program Files\Nitro\Pro 11\NitroPDF.exe</Data>
    <Data>c2baf114-62a6-4d7b-88a6-92522050d166</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000</Binary>
  </EventData>
</Event>

Log Name:      Application
Source:        Application Error
Date:          10/1/2019 10:06:17 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: NitroPDF.exe, version: 11.0.8.470, time stamp: 0x5a502f1e
Faulting module name: ntdll.dll, version: 10.0.17134.556, time stamp: 0x74bed8b0
Exception code: 0xc0000374
Fault offset: 0x00000000000f479b
Faulting process id: 0x61c
Faulting application start time: 0x01d577ba78864db4
Faulting application path: C:\Program Files\Nitro\Pro 11\NitroPDF.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e874a7aa-0515-45c4-aea5-d4ebaf4c4c1d
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-10-01T14:06:17.740874500Z" />
    <EventRecordID>17133</EventRecordID>
    <Channel>Application</Channel>
    <Computer>/Computer>
    <Security />
  </System>
  <EventData>
    <Data>NitroPDF.exe</Data>
    <Data>11.0.8.470</Data>
    <Data>5a502f1e</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.556</Data>
    <Data>74bed8b0</Data>
    <Data>c0000374</Data>
    <Data>00000000000f479b</Data>
    <Data>61c</Data>
    <Data>01d577ba78864db4</Data>
    <Data>C:\Program Files\Nitro\Pro 11\NitroPDF.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>e874a7aa-0515-45c4-aea5-d4ebaf4c4c1d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

Any help is greatly appreciated!

[Leslie V]

Hello @Tim Graham,

We recommend trying our latest version Nitro Pro 13. You can download it from here: https://www.gonitro.com/pro/try
It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader.

Hope that helps!

[Tim Graham]

Unfortunately I need to make our current version work as their is not a budget for the upgrade at this time.