Just purchased - serial doesnt work

[JDJC 0]

Hi All i have just purchased Nitro Pro from your website and the serial wont activate the program it comes up invalid serial?

Can you help please?

 

Thanks

[AllainU 0]

Hello @JDJC,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.