jam Posted October 2, 2019 Report Share Posted October 2, 2019 (edited) I am unable to print to Nitro PDF. Documents process correctly but remain in the Nitro PDF print que. I get the option to "save" but the files do not actually "save". Please advise how I can get documents to print to Nitro PDF. Thank you Edited October 3, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 3, 2019 Official Nitronaut Report Share Posted October 3, 2019 Hello @jam, Thank you for reaching out to us through our Community Forums! Kindly run a repair of the program by referring to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 If repairing did not help and in order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
jofett Posted October 8, 2019 Report Share Posted October 8, 2019 Hello, I'm afraid I have a similar problem! On several computers I have version 13.2.2.25 running and every time I want to print a pdf, nitro pdf crashes. I found out it only crashes on Kyocera printers. Is there maybe some driver setting to fix the problem? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 9, 2019 Official Nitronaut Report Share Posted October 9, 2019 (edited) Hello @jofett, Thank you for reaching out to us through our Community Forums! Could you please provide your your serial number? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. With regard to your Kyocera printers, what make / model do you have within your organization? Are your Kyocera printers using KX driver? If yes, would it be possible to install a PCL or a Postscript driver if that will help? Thank you very much in advance and I am looking forward to hearing back from you. Edited October 9, 2019 by AllainU Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now