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jam

Unable to print to Nitro PDF

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jam

I am unable to print to Nitro PDF. Documents process correctly but remain in the Nitro PDF print que. I get the option to "save" but the files do not actually "save". Please advise how I can get documents to print to Nitro PDF.  Thank you

Edited by AllainU

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AllainU

Hello @jam,

Thank you for reaching out to us through our Community Forums!

Kindly run a repair of the program by referring to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If repairing did not help and in order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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jofett

Hello,

I'm afraid I have a similar problem! On several computers I have version 13.2.2.25 running and every time I want to print a pdf, nitro pdf crashes.

I found out it only crashes on Kyocera printers. Is there maybe some driver setting to fix the problem?

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AllainU

Hello @jofett,

Thank you for reaching out to us through our Community Forums!

Could you please provide your your serial number? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

With regard to your Kyocera printers, what make / model do you have within your organization?

Are your Kyocera printers using KX driver? If yes, would it be possible to install a PCL or a Postscript driver if that will help?

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited by AllainU

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