NitroEd Posted October 3, 2019 Report Share Posted October 3, 2019 My NitroPro12 which I have been using since activated 3/2019 now is asking for activation again. I entered serial number but states invalid??? Please assist Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 3, 2019 Official Nitronaut Report Share Posted October 3, 2019 Hello @NitroEd, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Andreas L Posted October 4, 2019 Report Share Posted October 4, 2019 I have the same problem. After a Windows update Nitro changed to a trial version. I have deactivated my two available licenses in the Activation Portal. Cannot activate. Get error message 23. What do I need to do? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 4, 2019 Official Nitronaut Report Share Posted October 4, 2019 Hello @Andreas L, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
NitroEd Posted October 4, 2019 Author Report Share Posted October 4, 2019 i can't get a screenshot of popups but when I link to about, the enter serial number window opens. I enter serial number and then error message " -20. Invalid serial number"...How is this possible?? Link to comment Share on other sites More sharing options...
Carl K Posted October 4, 2019 Report Share Posted October 4, 2019 I recently switched computers and cannot activate my account. When I try I receive a message stating my serial number does not exist. Link to comment Share on other sites More sharing options...
Andreas L Posted October 4, 2019 Report Share Posted October 4, 2019 Thank you. Now it worked fine. Link to comment Share on other sites More sharing options...
JET51 Posted October 4, 2019 Report Share Posted October 4, 2019 Hello My Hard Drive Crashed I am trying to activate a new copy of nitro pro and when I loop through the website with my serial number it shows the same number but my new copy of Nitro Prop will not accept it. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 4, 2019 Official Nitronaut Report Share Posted October 4, 2019 Hello @JET51 @Carl K @NitroEd, In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
JET51 Posted October 13, 2019 Report Share Posted October 13, 2019 Still cannot activate my nitro Link to comment Share on other sites More sharing options...
JET51 Posted October 13, 2019 Report Share Posted October 13, 2019 Still havent been able to reactivate my Nitro Link to comment Share on other sites More sharing options...
Jade12378 Posted October 14, 2019 Report Share Posted October 14, 2019 I have a similar issue. I have been happily using Nitro on a desktop and a laptop without issue until recently, when the software on my laptop decided to tell me it's not licenced. I tried activating it and it displayed the same error 23, as previously shared on this thread. So I deactivated both my licence seats on the activation portal, which now shows I have 2 licences and none are in use. However, I still get the same message when trying to activate on my laptop. And oddly, the install on my desktop still says it's activated?! Link to comment Share on other sites More sharing options...
NitroEd Posted October 14, 2019 Author Report Share Posted October 14, 2019 so...i've gotten zero help from Nitro to resolve and my nitro pro expires today....will just buy some other software that actually has customer support instead of this software which the company does not support its regular users and forced to spend hours getting assistance which should be readily available. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 14, 2019 Official Nitronaut Report Share Posted October 14, 2019 Hello @NitroEd, Our sincere apologies for the inconvenience. To further assist you, I just sent you a private message to ask for more information so we can investigate. Thank you very much in advance and I am looking forward to hearing back from you. Hello @Jade12378, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 14, 2019 Official Nitronaut Report Share Posted October 14, 2019 Hello @JET51, I trust you are doing fine today. Did you receive my private message last week? How did it go? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
NitroEd Posted October 14, 2019 Author Report Share Posted October 14, 2019 Stop sending me any more emails as i no longer use this product Link to comment Share on other sites More sharing options...
Jade12378 Posted October 16, 2019 Report Share Posted October 16, 2019 All sorted, thanks for the assistance AllainU Link to comment Share on other sites More sharing options...
paul_jam Posted October 18, 2019 Report Share Posted October 18, 2019 Hi. I am unable to reactivate the licence after changing computer, I deactivated the licence online but I get "-23:Error Licence Number Already Used" when I try to activate it again. Nitro now says the trial has expired. P. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 21, 2019 Official Nitronaut Report Share Posted October 21, 2019 Hello @paul_jam, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
paul_jam Posted October 23, 2019 Report Share Posted October 23, 2019 Hi AllainU. All sorted now, thank you very much for sorting this for us. P. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now