Jean-Marie Lepercq Posted October 4, 2019 Report Share Posted October 4, 2019 (edited) Dear, I was working with Nitro Pro 12xxxx and i received mention for the upgrade to version 13. I payed in 2018.06.13 an upgrade product invoice AKD-73663xxxxxx (Ref.1384xxxxx) for a futher upgrade from V12 to V13. With the activation of V13 the Nitro program do not accept my license with i was working with V12. I never received any quote that my license V12 would not be working for V13. Since several years i always payed for a upgrade for the new version in the further! What has to be done to fix that problem ? Sincerely, Jean-Marie Lepercq Edited October 4, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 4, 2019 Official Nitronaut Report Share Posted October 4, 2019 Hello @Jean-Marie Lepercq, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I just sent you a private message. Cheers! Link to comment Share on other sites More sharing options...
Jean-Marie Lepercq Posted October 5, 2019 Author Report Share Posted October 5, 2019 (edited) Dear AllainU, Already 7 à 8 years every time i payed for SOFTWARE INSURANCE , does not exist anymore. That insurance was a upgrade in the past was from V6, V7, V8 V9 V10 V11 V12 and last time Cleverbridge who receive the payments on the bill 2018-06-13 AKD-73663xxxxxx of Eur 38,79 they give me Eur 11,00 back 2018-06-21 AKD-73663xxxxxx WITH NO MENTION WHY !!!! After all this years more than 7 à 8 years working with Nitro Pro x64 (Dutch). I am very disappointed after all those years working with the standalone version being forced to buy the Suite instead of the Standalone Nitro Pro. I reinstall again Nitro Pro V12 x64. Sincerely, Close the thread ! Jean-Marie Lepercq Edited October 8, 2019 by AllainU Link to comment Share on other sites More sharing options...
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