Jean-Marie Lepercq Posted October 4, 2019 Report Share Posted October 4, 2019 Dear, I was working with Nitro Pro 12xxxx and i received mention for the upgrade to version 13. I payed in 2018.06.13 an upgrade product invoice AKD-73663xxxxxx (Ref.1384xxxxx) for a futher upgrade from V12 to V13. With the activation of V13 the Nitro program do not accept my license with i was working with V12. I never received any quote that my license V12 would not be working for V13. Since several years i always payed for a upgrade for the new version in the further! What has to be done to fix that problem ? Sincerely, Jean-Marie Lepercq Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 4, 2019 Official Nitronaut Report Share Posted October 4, 2019 Hello @Jean-Marie Lepercq, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I just sent you a private message. Cheers! Link to comment Share on other sites More sharing options...
Jean-Marie Lepercq Posted October 5, 2019 Author Report Share Posted October 5, 2019 Dear AllainU, Already 7 à 8 years every time i payed for SOFTWARE INSURANCE , does not exist anymore. That insurance was a upgrade in the past was from V6, V7, V8 V9 V10 V11 V12 and last time Cleverbridge who receive the payments on the bill 2018-06-13 AKD-73663xxxxxx of Eur 38,79 they give me Eur 11,00 back 2018-06-21 AKD-73663xxxxxx WITH NO MENTION WHY !!!! After all this years more than 7 à 8 years working with Nitro Pro x64 (Dutch). I am very disappointed after all those years working with the standalone version being forced to buy the Suite instead of the Standalone Nitro Pro. I reinstall again Nitro Pro V12 x64. Sincerely, Close the thread ! Jean-Marie Lepercq Link to comment Share on other sites More sharing options...
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