Crashes when attempting to print

[AnilC]

I have Nitro version 12.0.0.108.

It crashes when I click print button.  It crashes and then restarts.  I am trying to print with HP Laser Jet Pro MFP M281cdw and Laser Jet Pro MFP M127fw.

Had no problem until today after Windows 8.1 did an auto update noted below:

2019-10 Security Monthly Quality Rollup for Windows 8.1 for x64-based Systems (KB4524156)

Installation date: ‎10/‎4/‎2019 10:16 AM

Installation status: Succeeded

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
https://support.microsoft.com/help/4524156

Help and Support:
https://support.microsoft.com/help/4524156

 

[Allain Umailin]

Hello @AnilC,

Thank you for reaching out to us through our Community Forums!

Let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16 using below offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thank you very much in advance and I am looking forward to hearing back from you.