klausfeldner 0 Report post Posted October 6, 2019 (edited) Dear friends, in march 2019 I bought Nitro Pro 12, including the option for one year upgrade service. Now I got the information that I can upgrade to Nitro Pro 13. I can't activate Nitro Pro 13 with my Nitro Pro 12 serial number, I am told that it is invalid. Purchased on: 22.03.2019 RE-No.: AKD-**** Reference: **** What can I do or did I misunderstand something? Many thanks in advance. -Klaus- Edited October 7, 2019 by Leslie V. Confidential information deleted Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 7, 2019 Hello @klausfeldner, Thanks for reaching out to us! I can see that you already upgraded to Nitro Pro 13. Please use your new Nitro Pro 13 serial number on a Nitro Pro 13 installation. Installers can be found here: https://www.gonitro.com/nps/product-details/downloads Cheers! Share this post Link to post Share on other sites
klausfeldner 0 Report post Posted October 7, 2019 Many thanks @Leslie V.for your Tip. I'm so sorry. I never thought that I could be so stupid. The only problem was that I've not seen the new mail after upgrade to nitro pro 13 and thought that the upgrade would work with the old nitro pro 12 S/N. Many thanks again for the prompt answer. -Klaus- Share this post Link to post Share on other sites
