klausfeldner Posted October 6, 2019 Report Share Posted October 6, 2019 (edited) Dear friends, in march 2019 I bought Nitro Pro 12, including the option for one year upgrade service. Now I got the information that I can upgrade to Nitro Pro 13. I can't activate Nitro Pro 13 with my Nitro Pro 12 serial number, I am told that it is invalid. Purchased on: 22.03.2019 RE-No.: AKD-**** Reference: **** What can I do or did I misunderstand something? Many thanks in advance. -Klaus- Edited October 7, 2019 by Leslie V. Confidential information deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 7, 2019 Official Nitronaut Report Share Posted October 7, 2019 Hello @klausfeldner, Thanks for reaching out to us! I can see that you already upgraded to Nitro Pro 13. Please use your new Nitro Pro 13 serial number on a Nitro Pro 13 installation. Installers can be found here: https://www.gonitro.com/nps/product-details/downloads Cheers! Link to comment Share on other sites More sharing options...
klausfeldner Posted October 7, 2019 Author Report Share Posted October 7, 2019 Many thanks @Leslie V.for your Tip. I'm so sorry. I never thought that I could be so stupid. The only problem was that I've not seen the new mail after upgrade to nitro pro 13 and thought that the upgrade would work with the old nitro pro 12 S/N. Many thanks again for the prompt answer. -Klaus- Link to comment Share on other sites More sharing options...
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