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R. Lee

Not printing to Kyocera

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R. Lee

New install of Nitro Pro. Can print to HP 8610 attached to workstation. Cannot print to networked Kyocera. My old Adobe PDF printed fine. All other programs print fine too.

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Leslie V.

Hello R. Lee,

Thanks for reaching out!

I have a few questions:

What build of Nitro Pro are you using? 

Is this file specific? I.e. Can other files be printed to that printer?

What drivers are in use and are updates available? Have you tried alternative drivers? (e.g. PCL6, PS)

Please forward a sample file that fails to print so we can test it on our end.

Thanks!

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R. Lee

Nitro Pro 12

Some files will print some will not. I can print all to my attached HP8610

Not sure which drivers are in use. I believe all drivers are up to date - I have a Support Assistance program that monitors updates. I have not tried alternative drivers.

How can I forward a sample?

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R. Lee

The print issue is sporadic. Sometimes printing to the Kyrocera works and other times not. Can always print to the HP connected to CPU.

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