R. Lee 0 Report post Posted October 7, 2019 New install of Nitro Pro. Can print to HP 8610 attached to workstation. Cannot print to networked Kyocera. My old Adobe PDF printed fine. All other programs print fine too. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 8, 2019 Hello R. Lee, Thanks for reaching out! I have a few questions: What build of Nitro Pro are you using? Is this file specific? I.e. Can other files be printed to that printer? What drivers are in use and are updates available? Have you tried alternative drivers? (e.g. PCL6, PS) Please forward a sample file that fails to print so we can test it on our end. Thanks! Quote Share this post Link to post Share on other sites
R. Lee 0 Report post Posted October 8, 2019 Nitro Pro 12 Some files will print some will not. I can print all to my attached HP8610 Not sure which drivers are in use. I believe all drivers are up to date - I have a Support Assistance program that monitors updates. I have not tried alternative drivers. How can I forward a sample? Quote Share this post Link to post Share on other sites
R. Lee 0 Report post Posted October 9, 2019 The print issue is sporadic. Sometimes printing to the Kyrocera works and other times not. Can always print to the HP connected to CPU. Quote Share this post Link to post Share on other sites
R. Lee 0 Report post Posted October 23, 2019 Still having problems printing to my network Kyrocera. Nitro is the only software with this issue. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 24, 2019 Hello @R. Lee Our Product team is working on a fix for this. We do not have a date of release yet, but hopefully in the upcoming updates. You can watch out for updates here: https://www.gonitro.com/nps/product-details/downloads Cheers! Quote Share this post Link to post Share on other sites
R. Lee 0 Report post Posted October 26, 2019 Today I had two PDF files attached to the same email. One printed fine to my network Kyrocera. The other did not - got an error page PCL XL Error. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 28, 2019 Hello @R. Lee Sorry to hear that it did not print successfully. Our Product team is working on a fix for this. Quote Share this post Link to post Share on other sites
rafael@geklaw.com 0 Report post Posted November 6, 2019 I am having the same issue. but with Nitro 13. I have deployed to three people in my office and all three have Nitro 13 crashing when printing. We use Kyocera ECOSYS P6035 CDN and Kyocera ECOSYS P3055 in a windows 10 pro 64 bit environment Quote Share this post Link to post Share on other sites
