Olgiati 0 Report post Posted October 8, 2019 Good morning, first of all thank you for your attention. The technical support from cleverbridge suggest to post a topic in the forum to solve my problem. I'm trying to re-activate NitroPDF on my new laptop but without success. I'll try to summarize here following the steps done: Deativate the licence on the "old" pc. Confirmed by a pop-up message from the software Installed on the new PC, used the license code received with payment confirmation. Got the following message: -23: Errore – numero di licenza già utilizzato Tentative to reset the key throught the link https://licenses.gonitro.com/prd/portal Unsuccesfull: Sorry you may only deactivate 0 devices For sake of completeness the details are the following: Serial Number: 2XXX0XXX9XXX0XXX72 Version 12 Status active Number of Activations 0 Number of Activations Allowed 2 The previous laptop has been fully formatted. No way to access the original installation. Any advice will be really appreciated! thank you in advance for your support, regards, G Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 8, 2019 Hello G, Thanks for reaching out to us! I released your key so you can reactivate. Please try again. Cheers! Share this post Link to post Share on other sites
Olgiati 0 Report post Posted October 8, 2019 Hello Leslie! It works, thank you very much! enjoy the day, G Share this post Link to post Share on other sites
