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Activation reverts to "trial expired" Nitro Pro 13


D L Hawbaker

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D L Hawbaker

I have been a long-time Nitro Pro user. And thru an invitation email received on 7/23/19 I ordered/purchased the pre-sale Nitro Productivity Suite - Fall 2019.

On 9/24/19 I received notice that the new version was ready to download & install - which I did. The same day I downloaded, installed and activated the new Nitro Pro 13 using the serial number provided.

It worked fine until 10/1/19 when a notice appeared that the trial version had expired. I reactivated successfully using my serial number. That worked until yesterday, 10/7/19, when the trial expiration notice appeared again. I was able to reactivate it once again but it seems that I should not have to reactivate every week or so!

Please advise steps to correct this.

Thanks,
Delbert Hawbaker

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  • Official Nitronaut

Hello Delbert,

Thanks for reaching out to us!

I created a support ticket so we can communicate with you directly.

Cheers!

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