Susang 0 Report post Posted October 8, 2019 (edited) I've had to purchase a larger hard drive (was unable to have the old one cloned) so now I'm trying to reload Nitro Pro 10, to no avail. I've gone to the deactivate page, deactivted and then put in my license but keep receiving the message that the number does not exist. Can you help? This is the license number I've been using: ******* Thank you for your help Edited October 9, 2019 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 9, 2019 Hello Susang, The serial number you provided is a Nitro Pro 6 serial number, not version 10. Unfortunately, it is one of our oldest versions of Nitro Pro which we no longer provide support for. To read more about our sunset policy, please go here: https://www.gonitro.com/nps/product-details/sunset-policy I hope this helps clarify. Cheers! Share this post Link to post Share on other sites
Susang 0 Report post Posted October 11, 2019 Apologies for not having the correct version of Nitro Pro. I'm not asking for support, just the ability to down load the version I had purchased. It was available for down load in June of 2018 when I installed it on a new computer. Had to replace my hard drive so, would need that older version again. Is that possible or not? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 11, 2019 Hi @Susang, You can find them here: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 Cheers! Share this post Link to post Share on other sites
Susang 0 Report post Posted October 11, 2019 Thank you Leslie! Susan Share this post Link to post Share on other sites
