Nitro Pro 13 shutdown printing

[VermessungTrier 0]

 

Hi, I have a problem with Nitro Pro 13 and hope someone can help me.

When I want to print a document with Nitro (utax multifunction printer), Nitro charges for a few seconds, closes and starts again.

No document is sent to the printer or printed. According to the printer manufacturer, it is not the printer.

Does somebody has any idea?

Thank you very much 🙂

Sys: Win10 Pro

[AllainU 0]

Hello @VermessungTrier,

Thank you for reaching out to us through our Community Forums!

While we are still investigating this issue on our end, could you please provide the exact make / model of your printer?

Have you also tried installing a different driver (PCL or PostSript)? How did it go?

Thank you very much in advance and I am looking forward to hearing back from you. 

[VermessungTrier 0]

Hi, Thanks for the answer. The printer is a UTAX 2507ci. No, I did not reinstall the drivers, because the printer worked well before installing Nitro. Currently, 4 paper trays will each be controlled as separate printers. thanks

Edited October 11 by AllainU

[AllainU 0]

Hello @VermessungTrier,

Thank you for this information.

Please be informed that a new build of Nitro Pro 13 is in testing phase to address this issue so kindly visit this page from time to time:

https://www.gonitro.com/nps/product-details/downloads

As much as I would like to provide an ETA for its release, it is not yet available to everyone.

Our sincere apologies for this inconvenience.

[JasonH 0]

I have the same issue as well.  Nitro Pro 13 will not print to Kyocera.  Nitro 10 worked fine but unfortunately not this version.

Brings up the print bar but then shuts the document down.

[KGA 0]

Hi @AllainU,

we have same issue with Nitro Pro 13 only. Users with Nitro Pro 12 does not have any issue printing.

Following your instructions, we tried version 13_2_3_26 and we can confirm that problem continues.

We have Kyocera multifunction printer KYOCERA TASKALFA 4052