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Moving to a new computer

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Moving from one computer to another, we de-activated the license from the existing computer and tried to install/activate on the new machine.  Got error -23 when trying to activate but the online Nitro support portal said that there were no activations and 2 should be available.  We've uninstalled, rebooted and re-installed with no success. 

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Leslie V.

Hello Kelsi,

Thank you for contacting us!

I released your key so you can reactivate. Can you please try again and let me know how that goes?

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