jdaish Posted October 10, 2019 Report Share Posted October 10, 2019 Hi There, I dumped an old laptop and erased everything first. I have a 2 laptop licence and have Nitro pro on another laptop. I checked my licence number and it says it is not in use, although I am using on my other laptop! When I try to load on my new laptop it says already used on 2 laptops, although I formatted the old one. How can I get the system to recognise I am only using it on 1 at the moment ? I can deactivate on the very old one as it is destroyed. Thanks for your help ! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 10, 2019 Official Nitronaut Report Share Posted October 10, 2019 Hello @jdaish, Please send me via direct message the serial number you are trying to reuse so I can check. Thanks! Link to comment Share on other sites More sharing options...
jdaish Posted October 10, 2019 Author Report Share Posted October 10, 2019 How do I direct mail you? I can't see an email address Link to comment Share on other sites More sharing options...
lissa1511 Posted October 23, 2019 Report Share Posted October 23, 2019 On 10/10/2019 at 1:29 PM, jdaish said: Hi There, I dumped an old laptop and erased everything first. I have a 2 laptop licence and have Nitro pro on another laptop. I checked my licence number and it says it is not in use, although I am using on my other laptop! When I try to load on my new laptop it says already used on 2 laptops, although I formatted the old one. How can I get the system to recognise I am only using it on 1 at the moment ? I can deactivate on the very old one as it is destroyed. Thanks for your help ! Hi, I have the same problem but have no idea how to find the serial number now as it's been dumped from the old laptop. How do I find the serial number & then transfer it to new laptop? Thanks in advance! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 23, 2019 Official Nitronaut Report Share Posted October 23, 2019 Hello @lissa1511, Thank you for reaching out to us through our Community Forums! To further assist you, I just sent you a private message. Cheers! Link to comment Share on other sites More sharing options...
Cyrill Posted October 23, 2019 Report Share Posted October 23, 2019 I have exactly the same problem as jdaish. In 2015, I bought a "life-long" Nitro Pro subscription on my old computer. I now tried to install Nitro Pro on my new laptop. I tried to the following instructions: https://licenses.gonitro.com/prd/portal When I enter the "old" serial number and click on "find license", I get the following instruction: "Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro." I also get the following info: "Number of Activations: 0" "Number of Activations Allowed: 2" However, once I click on "Deactivate", I get the following error: "Sorry. You may only deactivate 0 devices." Thanks in advance for the support! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 24, 2019 Official Nitronaut Report Share Posted October 24, 2019 Hello @Cyrill, Thank you for reaching out to us through our Community Forums! The message you have received means you have not activated the program. Were you able to install your Nitro Pro 9 on your new machine? If yes, kindly go to Help tab > About Nitro Pro > Activate button and enter your serial number. If you haven't installed the program, you may use the installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Alfredo Posted October 24, 2019 Report Share Posted October 24, 2019 Same problem. I changed computers. Deactivate nitro from my old computer. It says that I have 2 deactivate licence BUT IT DOES NOT ALLOWDS ME TO ACTIVATE ANY! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 24, 2019 Official Nitronaut Report Share Posted October 24, 2019 Hello @Alfredo, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly note I just sent you an email message and I will wait for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
Alfredo Posted October 24, 2019 Report Share Posted October 24, 2019 thanks, I already answered your mail. Link to comment Share on other sites More sharing options...
jdaish Posted October 24, 2019 Author Report Share Posted October 24, 2019 Hi I worked it out in the end. I searched for my license number. When it came up I simply deleted the one that said inactive. Then I was able to add it to my new laptop. Working now Link to comment Share on other sites More sharing options...
jdaish Posted October 24, 2019 Author Report Share Posted October 24, 2019 On 10/23/2019 at 2:09 PM, lissa1511 said: Hi, I have the same problem but have no idea how to find the serial number now as it's been dumped from the old laptop. How do I find the serial number & then transfer it to new laptop? Thanks in advance! Hi I worked it out in the end. I searched for my license number. When it came up I simply deleted the one that said inactive. Then I was able to add it to my new laptop. Working now Link to comment Share on other sites More sharing options...
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