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jdaish

Can't transfer Licence

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jdaish

Hi There, I dumped an old laptop and erased everything first. I have a 2 laptop licence and have Nitro pro on another laptop. I checked my licence number and it says it is not in use, although I am using on my other laptop!  When I try to load on my new laptop it says already used on 2 laptops, although I formatted the old one. How can I get the system to recognise I am only using it on 1 at the moment ? I can deactivate on the very old one as it is destroyed. 

Thanks for your help ! 

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Leslie V.

Hello @jdaish,

Please send me via direct message the serial number you are trying to reuse so I can check.

Thanks!

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jdaish

How do I direct mail you? I can't see an email address

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