bstau 0 Report post Posted October 14, 2019 Hi there, My office recently got a new printer (Kyocera) and the version (12.16.X.XXX) I was using was crashing. I found the thread (linked below) and followed the steps and now I'm getting an error -23. I then continued to deactivate ALL activated accounts under the serial number. https://community.gonitro.com/topic/6189-nitro-crashes-when-attempting-to-print-to-taskalfa-5551ci/ I have: - Uninstalled Nitro (restarted computer after) - Installed the installation file provided in the link above - Deactivated licences - Tried to activate on version Nitro Pro 12.14.0.558 I need this amended ASAP as I need Nitro for important work. Thank you Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 14, 2019 Hello @bstau, Thanks for reaching out! Please send me your serial number via direct message so I can check. Thanks! Share this post Link to post Share on other sites
Tammy_H 0 Report post Posted October 14, 2019 @Leslie V. I posted a similar problem in another thread over a week ago and messaged you the info as requested and have not heard back. Again, I use this for business and the free trial I redownloaded is about to run out. 1 Share this post Link to post Share on other sites
bstau 0 Report post Posted October 15, 2019 On 10/15/2019 at 12:45 AM, Leslie V. said: Hello @bstau, Thanks for reaching out! Please send me your serial number via direct message so I can check. Thanks! Thank you Leslie, I have send you a direct message. Share this post Link to post Share on other sites
bstau 0 Report post Posted October 21, 2019 On 10/15/2019 at 2:10 AM, Tammy_H said: @Leslie V. I posted a similar problem in another thread over a week ago and messaged you the info as requested and have not heard back. Again, I use this for business and the free trial I redownloaded is about to run out. I am still waiting on a response. I need this to be fixed ASAP for my office, otherwise I will need to look into another product. Thank you. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 24, 2019 Hello @bstau I responded to your direct message. Please try reactivating. Cheers! Share this post Link to post Share on other sites
Jasper 0 Report post Posted October 25, 2019 I have the same problem. I have version 12.0.0.112 with 2 licenses both deactivated. Now I cant reactivate them. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 28, 2019 Hello @Jasper, I released your key so you can reactivate. Can you please try again and let me know how that goes? Share this post Link to post Share on other sites
Jasper 0 Report post Posted October 28, 2019 That took care of the problem. Thanks! Share this post Link to post Share on other sites
