Says my license doesn't exist when activating

[Trevor Cole]

Hi there,

I work in the HelpDesk at my company and I have a user who needs to install NitroPDF Pro on another laptop as her old laptop blue screened on her. 

I was able to find the area where you can deactivate the current license, but once I do that and try to enter in the license for her Nitro Pro product, it is stating that it doesn't exist. It doesn't let me put in the hyphens, so I am thinking that is where the issue may lie.

Any assistance would be greatly appreciated.

Thanks,

Trevor

[Allain Umailin]

Hello @Trevor Cole,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.