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Chris85

Download 12 instead of 13?

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Chris85

I've had to uninstall version 12 to then install it again straight away. I have logged the activation key and now I can only download version 13, when I come to activate the program using my activation key its saying this isn't valid. Is this because its version 13 and not 12 and also how can I download 12 again?

Also we use solidworks 2019 and copy all the drawings into PDF's for sending on emails etc, Nitro wasn't allowing this to happen after a while. Is this a problem anybody else has come across? Three of us in my office have had the same problem.

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Chris85

I have sorted the version 12 issue I had be finding my initial email when I registered.

If anybody can help with my Solidworks to NitroPro problem it would be useful.

thanks.

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AllainU

Hello @Chris85,

Thank you for reaching out to us through our Community Forums!

You were having issue activating your Nitro Pro 12 because you have installed Nitro Pro 13. Kindly note our licensing server detects the correct version when entering the serial number of a certain version to another version.

With regard to converting your SolidWorks drawings to PDF, we recommend following these steps:

a. Open the file in SolidWorks > File > Export to an image format. (i.e. .jpg or .png format)
b. Open Nitro Pro > click on the Home tab > PDF > From File > Add Files > select the image file. This will convert the image to a PDF format. This process works over the direct print using the Nitro PDF Creator, since it does not require Nitro Pro to render the content in the SolidWorks file.

Are your performing the above workflow which does not work for unknown reason? If you have a different workflow, please share it to use so I check our resources.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Gordon

I need to down load Nitro Pro 12, so that I can use my activation code.  

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AllainU

Hello @Gordon,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Chris85
On 10/17/2019 at 12:00 AM, Gordon said:

I need to down load Nitro Pro 12, so that I can use my activation code.  

I had to find the confirmation email and follow the link from there to download 12 instead of the latest version from the website.

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Chris85
On 10/15/2019 at 7:53 PM, AllainU said:

Hello @Chris85,

Thank you for reaching out to us through our Community Forums!

You were having issue activating your Nitro Pro 12 because you have installed Nitro Pro 13. Kindly note our licensing server detects the correct version when entering the serial number of a certain version to another version.

With regard to converting your SolidWorks drawings to PDF, we recommend following these steps:

a. Open the file in SolidWorks > File > Export to an image format. (i.e. .jpg or .png format)
b. Open Nitro Pro > click on the Home tab > PDF > From File > Add Files > select the image file. This will convert the image to a PDF format. This process works over the direct print using the Nitro PDF Creator, since it does not require Nitro Pro to render the content in the SolidWorks file.

Are your performing the above workflow which does not work for unknown reason? If you have a different workflow, please share it to use so I check our resources.

Thank you very much in advance and I am looking forward to hearing back from you. 

To create a PDF from a solidworks drawing I am using a Macro which is programmed to save the file as a PDF and DXF file automatically. Initially when I open my Solidworks and a drawing this sequence works straight away, after opening a few drawings and trying to use the Macro is loses its link to Nitro and the only way to resolve this is to close Solidworks and start again. We have only in the last 6 months moved to nitro from adobe which we never had this problem.

Thanks.

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Gordon

My serial number is 234600xxxxxxxxxxxx.  Thank you for your help

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Edited by AllainU

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