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When will there be a fix for v13 or a rollback to v12


Tyler Wistisen

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Tyler Wistisen

Nitro,

 

What is the status of fixing v13? There are many features that are necessary for business operations that are not functioning on v13 that appear to have been working on past versions. With this degraded application, will there be commensurable compensation to those that have purchased the under performing v13, or should we expect to have v12 released to us? The decrease in productivity is starting to effect confidence from my team in your product. 

 

Respectfully,

Tyler  

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Mario Kevesic

@Tyler Wistisen my apologies for the inconvenience issues with version 13 have created for you and your team. I see that you have a ticket with Alex so please continue working with him on the issues you're experiencing. I will connect with Alex and make sure you get the support you need. 

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Tyler Wistisen

Mario,

 

Thank you for the response. I have still been trying to get use to your service support procedures. I just noticed that on this community platform I can connect with Alex directly. Last week when I replied to the initial response from prosupport, I received an email stating that my ticket was closed. Should I refrain from using my work email and just go through this community platform to connect with Nitro for support? Also, who would be the person to contact for disputing purchases?

 

Respectfully, 

Tyler

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Mario Kevesic

@Tyler Wistisen I was able to see that, for some reason, all of your responses were coming in as new cases. This is why Alex closed them all except for the original one and asked you to reply to his email in order to simplify the communication and keep it all in one support case. Since you purchased VIP, you should always use your work email and our support ticket form (www.gonitro.com/support/ticket) when reaching out for help.  Even though we monitor this Forum and even respond to some posts, it is not an official path to support for customers who purchased VIP.  This is why I highly suggest not to directly reach out to Alex on here. 

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  • 1 month later...
Timothy Swallow

Hey Tyler,
     I'm looking at purchase of multiple seats of Nitro and your list of problems is daunting.  Have there been any fixes to V13 since your inquiry?
Thanks!

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