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PDF Missing info and Formatted incorrectly

Brandon V

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I have a PDF that when opened in Adobe shows a two page document with our companies info plugged in. When opened in Nitro the company data is missing and the body of the document is shifted down a page, turning it into 3 pages. The document also shows Page 1 of 2 and Page 2 of 2 on Adobe on the corresponding pages. In Nitro the document says Page 1 of 3 on every page. Is there a setting I am missing or is there something that is causing this issue to occur only in Nitro?

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Allain Umailin

Hello @Brandon V,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro 12. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Nitro Pro build (format is 12.X.X.X, e.g. you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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