Nitro Pro 11- The installer states it ended prematurely because of an error.

[DanMan 0]

Thank you for your reply. I have uninstalled version 13 and restarted. The installer for version 11 fails after the administrator elevation prompt. I have tried reinstalling version 13 and using  Revo Uninstaller to remove but getting the same issue when trying to install version 11. The installer states it ended prematurely because of an error. This is a fresh install of Windows 10  64bit with the latest feature update 1903. This has been attempted with both local and domain administrator accounts. Please advise.

[AllainU 0]

Hello @DanMan,

Thank you for reaching out to us through our Community Forums!

Kindly note we have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currently have permission to access this folder'

As a workaround, kindly follow these steps:

1. Carefully follow the steps up to step 7 on this KB article: https://kb.gonitro.com/knowledgebase#/search/failed/000003595 

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands.

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

2. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder.
4. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
5. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

After the above steps, please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro Pro 11 using below offline installers:
x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thanks for choosing Nitro and I hope this helps!

[Emanuel Braga 0]

Can you please apply the link, i am having the same issue.

[Emanuel Braga 0]

Can you please post the steps, I am having the same issue.

[AllainU 0]

Hello @Emanuel Braga,

Thank you for reaching out to us through our Community Forums!

Before I can provide the steps, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Emanuel Braga 0]

Serial Number sent.