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Invalid key license


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Hi Team Nitro,

Glad to chat or conversation with you.

i would like to ask help from you guys because our license key are still invalid if we tried to register the key we already clarify our purchased S/N because is more than 24hours but still not already activated.

We already call the USA support last night but we advise us that only this web site the solutions of our problem.

 This is the cleverbridge reference number: ******

Please advised or message me in private but I want to reset my license key.

Please help us.

Thank you.



Edited by Leslie V.
Confidential information edited
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  • Official Nitronaut

Hello @noel,

Thanks for reaching out!

Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.

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