Upgrading to V13

[simon.shukro@gmail.com 0]

We have a business/enterprise license with VIP. Yesterday I submitted a ticket to get a new license file for V13 but got no answer. Today, 24 hrs later I replied to the automatic email and got a reply that the ticket was now closed without any answer from you. What do I need to do to get a new license file?

[AllainU 0]

Hello @simon.shukro@gmail.com,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you already submitted two support tickets for the same concern. One with your Gmail address and the other using your company email address.

For better case handling, kindly check for the response of my colleague on your first support case with regard to your concern.

Thank you for choosing Nitro and I hope this helps!

[simon.shukro@gmail.com 0]

Hi,

Yes I know, accidentally entered the wrong adress at first. The same thing happened here on the forums where I know I have an account, hit forgot password with my company mail and somehow it created a new account with my personal gmail instead. However I haven't received a reply on either of the tickets? Can you try sending your reply again perhaps.