simon.shukro@gmail.com Posted October 16, 2019 Report Share Posted October 16, 2019 We have a business/enterprise license with VIP. Yesterday I submitted a ticket to get a new license file for V13 but got no answer. Today, 24 hrs later I replied to the automatic email and got a reply that the ticket was now closed without any answer from you. What do I need to do to get a new license file? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 16, 2019 Official Nitronaut Report Share Posted October 16, 2019 Hello @simon.shukro@gmail.com, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted two support tickets for the same concern. One with your Gmail address and the other using your company email address. For better case handling, kindly check for the response of my colleague on your first support case with regard to your concern. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
simon.shukro@gmail.com Posted October 17, 2019 Author Report Share Posted October 17, 2019 Hi, Yes I know, accidentally entered the wrong adress at first. The same thing happened here on the forums where I know I have an account, hit forgot password with my company mail and somehow it created a new account with my personal gmail instead. However I haven't received a reply on either of the tickets? Can you try sending your reply again perhaps. Link to comment Share on other sites More sharing options...
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