CMM Posted October 17, 2019 Report Share Posted October 17, 2019 I have recently had a windows update. I have found I am now unable to use Nitro. I disabled it as advised and then tried to reactivate using my serial number but it says it is not valid. I know that this is still valid March next year. I have uninstalled/reinstalled Nitro with no luck.Please can anyone advise? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 18, 2019 Official Nitronaut Report Share Posted October 18, 2019 Hello @CMM Thanks for reaching out! Your serial number is for Nitro Pro 12. Please get the correct version 12 installer from here: https://www.gonitro.com/nps/product-details/downloads Cheers! Link to comment Share on other sites More sharing options...
Staff Union ILO Posted November 25, 2019 Report Share Posted November 25, 2019 Hello, Following an upgrade to Windows 10 on my work PC, we are having a problem with installing our Nitro Pro 7. We deactivated, then tried to reactivate, when we tried to log in with our password, it said that our account has been disabled. I can’t find anything on the internet or in your support guide on a problem related to accounts being disabled. Could it be a problem with the version as it is old (NitroPro 7)? We have reinstalled it once before following an upgrade and it worked fine. I don't know what is different this time. Thanks for any advice!! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 25, 2019 Official Nitronaut Report Share Posted November 25, 2019 Hello @Staff Union ILO, We no longer support Nitro Pro 7. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try It will run as a full-featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos I hope this helps! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now