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I have recently had a windows update. I have found I am now unable to use Nitro. I disabled it as advised and then tried to reactivate using my serial number but it says it is not valid. I know that this is still valid March next year. I have uninstalled/reinstalled Nitro with no luck.Please can anyone advise?

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  • 1 month later...
Staff Union ILO


Following an upgrade to Windows 10 on my work PC, we are having a problem with installing our Nitro Pro 7. We deactivated, then tried to reactivate, when we tried to log in with our password, it said that our account has been disabled.

I can’t find anything on the internet or in your support guide on a problem related to accounts being disabled.

Could it be a problem with the version as it is old (NitroPro 7)? We have reinstalled it once before following an upgrade and it worked fine. I don't know what is different this time.

Thanks for any advice!!



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  • Official Nitronaut

Hello @Staff Union ILO,

We no longer support Nitro Pro 7. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try
It will run as a full-featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader.
You can learn all about some of the features here: https://www.gonitro.com/resources/videos

I hope this helps!

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