EvanMac Posted October 17, 2019 Report Share Posted October 17, 2019 Hi. I have just upgraded from Windows 7 Pro (64 bit) to Windows 10 (64 bit). My Nitro seemed fine for a bout 2 weeks, but a couple of days ago suddenly reverted to "trial offer". When I tried to deactivate then activate, it says the licence number (I copy/paste so no errors) is invalid. Seriously annoying as this is my work desktop.. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 18, 2019 Official Nitronaut Report Share Posted October 18, 2019 Hello @EvanMac, Please make sure you install the correct version. Your serial number is for Nitro Pro 11. You can find the installers here: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 I hope that helps! Link to comment Share on other sites More sharing options...
EvanMac Posted October 19, 2019 Author Report Share Posted October 19, 2019 Hi. I bought Nitro Pro 11 in February last year (2018), so the version is correct. The serial number is as per the email from "cleverbridge / Nitro Software, Inc", so that would make it correct too. I will try the web link on Monday morning when I am back in the office (now is Saturday - Sydney, Australia time...). thanks, Evan Link to comment Share on other sites More sharing options...
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