WG2019 Posted October 18, 2019 Report Share Posted October 18, 2019 I just purchased Nitro pro and was emailed a serial number. When I try to activate my subscription, it says "-20: Error - Invalid License number. The serial number entered does not exist. What do I do now? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 18, 2019 Official Nitronaut Report Share Posted October 18, 2019 Hello @WG2019, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
WG2019 Posted October 18, 2019 Author Report Share Posted October 18, 2019 My computer only allows me to save screenshots as Jpeg's and I cant see how to attach that here. I can email a screenshot if that helps. The About Nitro Pro shows: Nitro Pro 13.16.3.574 (C) 2005-2019 Nitro Software, Inc. and its licensors. All rights Reserved. Button for "Legal notices" Button for "Activate" Nitro Link: Visit our website Get Support License agreement Button for "OK" Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 21, 2019 Official Nitronaut Report Share Posted October 21, 2019 Hello @WG2019, Thank you for your response. I sent you a private message to further assist you. Cheers! Link to comment Share on other sites More sharing options...
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