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WG2019

Error when trying to activate my subscription

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WG2019

I just purchased Nitro pro and was emailed a serial number.  When I try to activate my subscription, it says "-20: Error - Invalid License number.  The serial number entered does not exist. 

What do I do now?

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AllainU

Hello @WG2019,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Thank you very much in advance and I am looking forward to hearing back from you. 

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WG2019

My computer only allows me to save screenshots as Jpeg's and I cant see how to attach that here.  I can email a screenshot if that helps. 

The About Nitro Pro shows:
Nitro Pro 13.16.3.574

(C) 2005-2019 Nitro Software, Inc. and its licensors.
All rights Reserved.

Button for "Legal notices"

Button for "Activate"

Nitro

Link: Visit our website
Get Support
License agreement

Button for "OK"

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AllainU

Hello @WG2019,

Thank you for your response.

I sent you a private message to further assist you.

Cheers!

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